Shipping policy

Shipping & Delivery

Everoot is a UK-based company. Here’s what to expect when placing an order with us.

Order processing

Please allow 2–3 days for processing before dispatch. Processing time is separate from delivery time.

Estimated delivery

Orders typically arrive within 6–12 business days after dispatch. Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates. Carrier disruptions, busy periods and customs checks can cause delays. If your order hasn’t arrived within the estimated window, contact us so we can investigate.

Shipping costs

Review the delivery options and any shipping charge shown at checkout before completing your purchase. If your destination is unavailable, contact us before ordering.

Tracking

Use any tracking link provided with your dispatch confirmation to follow your parcel. Updates may take time to appear after dispatch. Contact us if you cannot find your tracking details or need help understanding an update.

Address changes and cancellations

Check your delivery address carefully before ordering. If you need to correct your address or request a cancellation, contact us as soon as possible.

Once dispatched, we may be unable to change the address or stop delivery. This does not affect any cancellation or return rights you have under applicable law.

Missing or damaged parcels

Contact us if your parcel is overdue, marked as delivered but missing, or arrives damaged. Include your order number and, for damage, photographs where possible.

We will investigate and work with you to arrange an appropriate resolution, including a replacement or refund where applicable.

International orders

For questions about customs, import charges or delivery arrangements, contact us before ordering. Being a UK-based company does not mean every order is dispatched from the UK.

Contact us

Email everootshop@gmail.com with your order number and the email address used at checkout.

Your statutory consumer rights are not affected by this policy.